General Terms of Sale

The product offering and selling on our website (“”) are regulated by these General Trade Conditions. The products purchased on are sold directly by Specialità Veneziane di Bertolini Alice. Specialità Veneziane di Bertolini Alice is registered in the Venice Business Register, VAT Number 04485520284. The legal office of Calle dei Fabbri 4665/B -San Marco, 30124 Venezia. You can ask us any information you require on our website from the contact section. Remember you can always get in touch with Specialità Veneziane di Bertolini Alice at this e-mail address (

1. Our trade policy: 1.1 Specialità Veneziane di Bertolini Alice offers its products for purchasing on Its e-commerce activity is directed towards both “consumers” and “retailers”. 1.2 When we talk about a “consumer”, we mean any natural person interacting with the website with purposes not related to the trading, manufacturing or professional business he or she may carry on. 1.3 Considering its trade policy, Specialità Veneziane di Bertolini Alice reserves itself the right not to accept orders not compatible with its trade policy. 1.4 These General Trade conditions regulate exclusively the offering of products and the forwarding and accepting of orders on between the site users and Specialità Veneziane di Bertolini Alice. 1.5 The General Trade Conditions do not regulate the running of services or the selling of products by anyone other than Specialità Veneziane di Bertolini Alice, although present on with links or banners If you decide to make orders or purchase products and services from anyone other than Specialità Veneziane di Bertolini Alice, we advise you to check their own trade conditions. Specialità Veneziane di Bertolini Alice is not responsible for the running of services by any other company or e-commerce relationships going on between the users of and other companies. 2. How to enter into an agreement with Specialità Veneziane di Bertolini Alice: 2.1 To enter into a purchasing agreement regarding one or more products on, you will have to fill the order form and send it to Specialità Veneziane di Bertolini Alice via internet, following the relative instructions. 2.2 In the order form there is a resume of the General Trade Conditions, of the main characteristics of every ordered product and its price (comprehensive or applicable taxes and tariffs), of the payment methods you can adopt to purchase the products and the conditions for the delivery of purchased products, along with transport and delivery costs, conditions related to your right of withdrawal and the ways and times to return purchased goods. 2.3 The contract is binding when Specialità Veneziane di Bertolini Alice receives, via internet, your order form, order data being correct. 2.4 Before going on to the purchase transmitting the order form, you will be asked to read the General Trade Conditions carefully, to print a copy and to save or duplicate one for your reading. 2.5 The order form will be kept in our database for the time necessary to deal with your orders, always considering the deadlines prescribed by the law. 2.6 Before proceeding to the transmission of your order form, you will be asked to look for and correct any mistakes in your data. 2.7 After reaching the agreement, Specialità Veneziane di Bertolini Alice will start processing your order. 2.8 Specialità Veneziane di Bertolini Alice will retain the possibility not to process any orders that will not give adequate solving guarantees, or that are incomplete or incorrect, or in case the ordered products are not available. If this happens, you will be noticed by e-mail. If the products present on are not available at the time of your last access to the website or of the sending of the order form, Specialità Veneziane di Bertolini Alice will inform you as soon as possible, at the latest within 30 days from the day after the sending of the order form, about the unavailability of the ordered products. In case you have already forwarded the order and paid its cost, Specialità Veneziane di Bertolini Alice will refund what you have already paid. 2.9 With the transmission of the order form, you accept without conditions and you pledge to observe, in your relationship with Specialità Veneziane di Bertolini Alice, these General Trade Conditions. If you don’t agree on some of the conditions, we ask you not to forward the order form. 2.10 Once the agreement has been reached, Specialità Veneziane di Bertolini Alice will send you via email an order confirmation, with a resume of the information contained in the order form (General Trade Conditions, information on the purchased products, detailed description of the price, payment methods, right of withdrawal and delivery costs). 3. Guarantees and product prices: 3.1 Specialità Veneziane di Bertolini Alice does not sell second hand products, irregulars or products of a quality lower than the normal market standards. 3.2 The general characteristics of the products are available on in the appropriate section. The pictures or colours of the products offered on the website, although, might not be perfectly correspondent to the real product, because of the Internet browser or monitor you are using. 3.3 Photographs of the site are examples and may differ from the real colour because they are handmade and therefore unique. The portrayal of the products in the site is usually by photograph. All the products are entirely handmade. The unique features of the Specialità Veneziane di Bertolini Alice products are given by working the masks by hand, therefore it is obvious that other products cannot be added or integrated after the sale without there being slight differences in colour, weight and decoration. The company undertakes however to maintain the highest quality standards for all the products in the catalogue. 3.4 The product prices may be subject to changes. Please take a look at the final price before you forward your order form. 3.5 Specialità Veneziane di Bertolini Alice retains the faculty not to take back products without the tag or that have been modified in their essential quality features or in any way damaged. 4. Payment: 4.1 You can use PayPal, bank transfer and the main credit / debit cards as a payment method.
In the case of payment by card, to minimize the risk of unauthorized access, your credit card details will be encrypted. Once the order is received, we require a pre-authorization on your card to ensure that there are sufficient funds to complete the transaction. Your card will be collected at the time you place your order.
When you click “authorize payment”, you confirm that the credit card is yours. Credit cards are subject to verification and authorization by the issuing entity. If the entity does not authorize the payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any contract with you.
Payment is handled by Stripe Payments Europe, Ltd., a company based in Ireland and offices at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin. Specialità Veneziane will deal with all matters relating to payment, such as refunds, cancellations, returns, the dispute over the purchase and customer support, acting as an intermediary with Stripe.
If you pay with PayPal, PayPal protects privacy and protects your financial and personal information with advanced automatic encryption systems. The financial information (for example, the credit / debit card number or the date of its expiry) will be forwarded via encrypted protocol to PayPal which provide the related remote electronic payment services, without third parties being able, in any way, have access to it. Furthermore, this information will never be used by Specialità Veneziane except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account at the time of purchase of the products.
In case of payment by bank transfer, after the order has been confirmed, the order summary will be sent by email containing the Bank details of Specialità Veneziane. Payment will have to be made on this Bank account and the order ID has to be put as reason for transfer. The order will not be shipped until the funds have been transferred to the Bank account of Specialità Veneziane.

5. Customer service: 5.1 You can ask Specialità Veneziane di Bertolini Alice any information you need through our customer services: just send an e-mail to

6. Right of withdrawal:

6.1 We will pay the return shipping costs if the return is a result of our error. You will need to pay the shipping costs if the return is not the result of our error. 6.2 It is most important that you notify us before you commence any return procedure so that we can assist you in doing so correctly.

6.3 The products must be packed carefully if you send them back, the products that doesn’t follow the above directions, could be rejected.

6.4 Shipped back the products at this adress: Specialità Veneziane di Bertolini Alice, Calle dei Fabbri 4665/B -San Marco, 30124 Venezia, Italia.

7. Changing and updating: 7.1 The General Trade Conditions may be updated at any time, also in consideration of changes of the applicable law. Any revised General Trade Conditions will come in force by the date of publishing on the website